Return Policy - Life Soleil

Return Policy

All returns are free within 14 days of delivery within the United States; excludes earrings and clearance.

To return a product, please contact customerservice@lifesoleil.com to receive a shipping email with a printable return label attached.

Print out the return label and attach it to the package you wish to return.

Return labels dated after the initial 14 days may not qualify for a free return.

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, any baby gear, final sale merchandise, clearance, or products that are specified as non-returnable in its description. Any exceptions to this policy will be listed under product details on the product page.  

Packaging

Products must be returned in the original box and/or packaging. Shoes must be returned with the shoebox.

If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.

All merchandise must be unworn and in the same condition it was received.

Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.


Processing

Once your return is approved and processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

Any outbound shipping charges paid will not be refunded if the order is returned.

If you ship your items using the U.S. Postal Service, the first confirmation notice you receive indicates your package has arrived at the post office near its destination. It can take around two weeks for your return package to reach us and be processed by our returns team. We assure you that all returns will be processed and completed within 1 week of reaching our warehouse if they meet the above conditions. You will be notified by email once your refund has been applied. Once your package arrives at our warehouse your return will begin processing.

If you ship your items using FedEx, your package will be delivered directly to our warehouse, which will result in faster processing time and a quicker refund. The refund will be applied to the credit card or other methods of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

Final Sale

Clearance items, Gift cards, intimate apparel, earrings, any personalized or custom-made products, any baby gear, final sale merchandise, clearance, or products that are specified as non-returnable in its description cannot be returned, refunded or exchanged. If any of the above-mentioned items are returned, no refund or exchange will be processed, and the customer will be responsible for any shipping charges that go into recovering the merchandise.

 

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